Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior by Kerry Patterson
My rating: 3 of 5 stars

Why is it the people who need to stop doing behaviors that create a need for books like this, don't read them; and it is up to the rest of us to read about topics such as "Signs you are Dealing With the Wrong Problem"? Three of those signs are 1. Your solution does not get what you really want. 2. You're constantly discussing the same issue. and 3. you're getting increasingly upset.
I like chapter 9, "The 12 Yeah-Buts"
I recommend this book for ALL people.

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